How To Fix Zoom Headphones When They’re Not Working.Recording saved as mp4 but can’t hear audio – Zoom Community

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I was in a lecture when i decided to play some music from spotify while the prof was screen sharing a video. But then the spotify sound was so muffled, which has never happened before. Then suddenly the spotify sound went perfectly normal but then till this day i can’t hear anything when someone’s screen sharing.

I can hear perfectly fine if they’re talking through their mics but i can’t hear anything from the screen shared. I’ve been looking everywhere for help so please help me with this.. I am having the same issue. I have checked the “Sound Share” box in the lower left hand of the share screen. People can hear me talking through my mic, but not the music when I play it from YouTube.

I know this is a few months old but I have just spent some time dealing with this issue for a customer, and wanted to share the solution that worked in my case. The problem turned out to be to do with the Realtek audio device driver.

Open device manager and Open up “Sound, video and game controllers” and right click on the Realtek item underneath and choose uninstall. If you see a tickbox that says to uninstall device drivers, check it. Then click uninstall, and reboot.

Windows will reinstall the audio device, and in my case this completely fixed the problem. Zoom Community. Supporting a Hybrid-friendly Work Environment Explore products and tools for seamless collaboration across office and home working spaces.

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Common Zoom problems and how to fix them

Update your device’s drivers. If you’re using Windows, go into the Device Manager to ensure your mic’s drivers are up-to-date. Reboot your device. The reason why rebooting resolves computer problems is that it closes any processes that might be interfering with hardware or software.

Mute other nearby audio devices. If you hear an echo, your microphone might be picking up the audio from another source, like a TV or speaker. To avoid hearing an echo in Zoom, everyone should mute their mic when not speaking. Meeting organizers can mute everyone else in the meeting. Adjust Zoom’s Advanced Audio Settings. Zoom offers advanced tools to improve audio playback, but they can sometimes have the opposite effect. These simple steps should help you to set up and troubleshoot any sound issues prior to joining or within a Zoom Meeting.

If you experience any further issues please contact the econferencing team on 03 or econferencing otago. You can also switch to phone audio if needed. Windows Mac iOS Android. Mridula Nimawat , April 27, Share on:. Tags: Smart Driver Care. What Do You Think? Save my name, email, and website in this browser for the next time I comment. Related Posts. March 15, Here’s a list of Apple devices that are Zoom compatible. If you have a Mac, you’ll need to install Zoom Client 5.

Another thing you’ll need in order to use Zoom without freezing or crashing issues is a good internet connection. You’ll have different needs based on whether you’re just attending a webinar or meeting, or if you’re presenting or participating. Zoom lists recommended bandwidths here. You can also join a Zoom test meeting to test your internet connection.

If you’re not sure how fast your internet speed is, there are lots of speed tests available online. Some popular options include Fast and Ookla. It’s important to know how to fix Zoom video and connection issues , as well as Zoom audio problems. Let’s go over how to troubleshoot Zoom microphone and speaker issues now. If you can’t hear others in your Zoom meeting, but they can hear you, check your iPhone or iPad’s speakers in another app to see if they’re working.

If you can play music or hear the audio on a regular phone call, the issue is not with your speakers. You can also share the troubleshooting steps below with other members of your Zoom meeting. They may be muted, or may not have connected their audio. The first thing to keep in mind when your Zoom audio isn’t working and you can’t hear the other people on the call, is that you might not have tapped Call using Internet Audio at the beginning of the call. If you tapped Cancel, instead, you can still enable internet audio.

I use to record videos where I am the only person talking, sometimes sharing screen, sometimes only taliking without sharing screen or document.

I tried several times with sharing screen and without sharing screen and all of them is the same, no audio only video. I uninstalled software and installed again, and tried as well several times only talking and others sharing screen and it is the same.

It sounds like either your mic was muted in zoom app, your headset was muted hardware button , or most likely your Zoom app had the wrong microphone selected possibly the built-in mic or headphone jack so nothing was bing picked up. This will open the Zoom client settings and allow you to verify the selected mic as well as do an audio test. Once you confirm your mic is working, then go back to your meeting, verify that Zoom shows unmuted in the bottom left, and then click record.

If this has answered your question, please click the Accept as Solution button below so that others in the Community may benefit as well. I have done like 20 times the audio testing, verified the audio selected was the one from my computer and I also verified my mic is unmuted, I have verified my zoom settings, my computer audio settings, even my camera settings and everything seems to be OK, but after recording like 20 testing videos the problem is still there.

This is the requested information, please let me know if you need anything else. BTW I also deleted cache on the browser, but the issue is still happening. Do you have any update? I have tried every single day to see if t his has been solved, but I am still having same problem. Most likely cause is the wrong mic being selected, or the mic being tied up by another app. Then go to audio settings in the Zoom App and test mic.

Why cant i hear my zoom audio – why cant i hear my zoom audio:. Common Zoom problems and how to fix them

Was this reply helpful? Yes No. Sorry this didn’t help. My computer is acting very strange. When I go into the control panel, I have two headsets show up. If I try to set this as the default, I can not hear anything else while the zoom meeting is running, the test tone will not play, and the volume mixer simply will not work.

If I set this as the default device, however, all my problems are solved except that the audio quality is very poor and there is always static in the background. I don’t think there is any solution to this, just wanted to let you know in case my headphones are bad or this is not supposed to happen. Edit: the “stereo” headphones bring up the quality significantly and the volume mixer works with it but only when I’m not in a zoom meeting. Could you explain how you changed the audio input device to the same as system for both microphone and speakers?

I had the same problem. I solved this by changing the audio input device to same as system, both microphone and speakers. Hi Bhavesh,. I had the same problem I tried to solve this using Bhavesh’s method it did not work I still don’t know how to solve this. I tried many ways like messing with audio settings but still it did not work. Choose where you want to search below Search Search the Community. Search the community and support articles Windows Windows 10 Search Community member.

When I am in a zoom meeting, I am unable to hear anything except for the audio from the meeting. This does not mean that I cannot hear other participants in the meeting, just that if there is another app with audio playing at the same time, I cannot hear it.

I don’t know anyone else with this problem and can’t find any help on this issue on the Zoom help website. I use a Bluetooth headset, and all my drivers are up to date. I can hear sounds from other apps only when I am not in a meeting.

This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :. Cancel Submit. Previous Next. FelipeAD83 Independent Advisor. This seems to be a Zoom configuration issue.

Have you double checked your audio configuration on the settings of Zoom? Thanks for your feedback. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. In reply to FelipeAD83’s post on November 17, Yes, both the general and audio settings, and have seen nothing pertaining to my problem.

I even tried just toggling random settings off one at a time, and nothing changed. If this helps, when I go to the get help link in the windows audio settings, it plays a tone to check if there are any audio problems.

This is the only other sound I can hear in a meeting. Even discord pings are silent in a meeting. Ok then, Let’s try this: Method 1: Try to run the troubleshooter for apps to diagnose the exact issue. Method 2: Check the volume settings. Please follow the steps below and see if it helps.

Right click on the speaker icon in taskbar and select volume control options. Put a check mark on “All devices currently playing sound”. Make sure you have “The default communication device unchecked”. Place a check mark on both speakers and headphones.

Click Apply and OK. Hope that fix it for you! Let me know if you need anymore help! I couldn’t follow the exact steps, but messing with the sound settings fixed my problem! That’s great! Have a great day! Bhavesh KumarJha. In reply to Bhavesh KumarJha’s post on January 6, Hi Bhavesh, Could you explain how you changed the audio input device to the same as system for both microphone and speakers?

In reply to PupicN’s post on January 6, Me too! Thanks in advance! In reply to AizikFriedman’s post on February 14, This site in other languages x.